Shipping & Delivery Policy

# Shipping & Delivery Policy

At VELENW, we partner with premier domestic logistics carriers to ensure fast, reliable delivery of your hoodies across Egypt.

### 1. Order Processing Time
Orders are packed and dispatched from our fulfillment center in Cairo within **24 to 48 hours** of order confirmation.

### 2. Domestic Shipping Across Egypt

| Region | Delivery Time | Shipping Rate |
| :--- | :--- | :--- |
| **Cairo & Giza** | 1 – 3 Business Days | **60 EGP** |
| **Alexandria & Delta** | 2 – 4 Business Days | **70 EGP** |
| **Canal Cities & Upper Egypt** | 3 – 5 Business Days | **80 – 90 EGP** |
| **Red Sea & Remote Areas** | 4 – 6 Business Days | **100 EGP** |

> **Special Offer:** Enjoy **FREE SHIPPING** anywhere in Egypt on all orders of **2,000 EGP** or more!

### 3. Payment Methods Upon Delivery
- **Cash on Delivery (COD):** Pay conveniently in cash when the courier arrives.
- **InstaPay & Mobile Wallets:** Accepted during checkout or upon courier arrival.
- **Online Card Payments (Credit / Debit Cards) & Buy Now Pay Later (ValU).**

### 4. Parcel Inspection (Checking with the Courier)
You have the right to inspect the parcel exterior upon receiving it. If the package appears tampered with or damaged, please inform the courier immediately.

### 5. Tracking Your Order
Once your order is handed over to the shipping company, you will receive an SMS and WhatsApp update with your tracking link.